QuickStart services

When you need it done fast and you need it done right

Outcome based services to accelerate your deployment using best practices

• 
  Accelerate implementation and capability adoption
• 
  Minimize risk through expert planning and quality execution
• 
  Gain confidence in the deployment process with expert assistance and day-one protection

Extended
Expertise

Extended Expertise provides you with experts focused on your organization, who are uniquely qualified to advise you on getting the most out of your Palo Alto Networks^® deployment

Take advantage of a long term personalized consulting resource to engage with your team and understand your business needs from the inside out.

WHY YOU NEED A SERVICES RETAINER

Modern threats
demand constant
readiness

Security teams are understaffed and consumed by day‑to‑day demands, leaving little time to proactively identify and address weaknesses. Threats evolve rapidly, and the challenge intensifies when an attack occurs, as many teams lack the expertise and context to respond quickly and effectively.

Blind spots persist in defenses

Daily operational demands leave little time to proactively test and assess environments. As a result, critical gaps go undiscovered, increasing exposure to modern attacker techniques.

Security readiness is difficult to sustain

The threat landscape evolves faster than most teams can adapt. Without structured, planned testing and improvement, security efforts become reactive and inconsistent.

Response readiness falters when attacks occur

When a major incident strikes, internal teams often lack the expertise, context, and surge capacity needed to contain threats quickly and minimize business impact.

OVERVIEW

What the Sophos Security Services
Retainer delivers

Bring structure to preparedness and confidence to response. The Security Services Retainer helps you plan proactive security improvements throughout the year, while ensuring experienced incident responders and clear SLAs are in place when a serious security incident requires rapid action.

Included prepaid Service Units

Each of the retainer’s four tiers includes a number of Service Units redeemable for proactive, readiness, and professional services.

Guaranteed emergency incident response capabilities

Access to Sophos Emergency Incident Response provides access to expert incident responders, defined response SLAs, and pre‑negotiated rates.

Access to a range of proactive and professional services

Select from a comprehensive catalog of Sophos Advisory Services and Professional Services.

Complete coverage across the security lifecycle

Proactive, professional, and emergency response services via one offering from a global security leader.

Secure Your Business Today

Don’t leave your business vulnerable to cyber threats. Schedule a comprehensive security assessment with our experts and ensure your IT infrastructure is fortified against potential risks.

• Custom Security Roadmap
• Incident Response Planning
• Compliance & Regulatory Guidance
• Vulnerability & Risk Identification
• Comprehensive Security Assessment

FEATURES

Strengthen your readiness and
response capabilities

Reduce uncertainty, improve security maturity,
identify gaps earlier, respond faster, and plan security improvements with confidence.

Key benefits of the Sophos Security Services Retainer

Strengthen cyber resilience

Stay ahead of cyber threats by detecting potential weaknesses early and prioritizing risks based on current attack trends and intelligence.

Extend in-house resources

Enhance your security capabilities with immediate access to experienced cybersecurity specialists, consultants, and incident response professionals.

Improve compliance efforts

Ensure your security controls are effective by identifying weaknesses early and preparing for regulatory and compliance assessments.

Guarantee expert incident response

Secure dedicated support from cybersecurity experts in advance, backed by defined service commitments and reduced hourly pricing.

Shift to a proactive approach

Move beyond temporary security fixes with a strategic approach focused on continuous protection, monitoring, and long-term improvement.

Elevate insurance position

Build confidence through enhanced security controls, documented risk reduction, and a well-prepared incident response strategy.

Get the latest news, invites to
events, and threat alerts

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